Personal banking customers can enroll by clicking the Open Account link in the login section of our website. Follow the instructions to register your new account(s) in Online Banking and you'll be up and running in minutes.

Opening an account is completely online — no branch visit needed. Click Open Account, provide a few personal details, verify your identity, set your transaction PIN, and your account is ready to use.

Most of our everyday accounts can be opened with no minimum balance. Specific products such as fixed-term or premium accounts may have their own minimums, which are shown clearly before you apply.

On the login page, select Forgot Password? and enter your email. We'll send you a secure link to create a new password. For your safety, never share your login details with anyone.

PrimeTrillion offers credit cards for both consumers and businesses. To apply for a card, simply contact us at [email protected].

Yes. You can transfer to an international bank account using the International Transfer function, located within the Fund Transfer menu. Depending on the destination country and amount, some charges may apply.

Payments are typically processed within 1–2 business days, though some destinations may take a little longer.

There is a cumulative daily transfer limit of $500,000 to international accounts.

Yes. A trace can be requested if the beneficiary claims non-receipt of funds, and a cancellation if you want the payment returned by the overseas party. The bank will endeavour to have the payment returned; funds are only credited once received back from the overseas bank. Where the original transaction was in a foreign currency, returned funds are converted at the bank's buying rate. Overseas bank charges may apply and will be deducted from the proceeds.

Standard transfers between PrimeTrillion accounts and most local transfers are free. Any applicable fees for express or international payments are always shown before you confirm the transaction.

PrimeTrillion takes many steps to protect you online. We use 256-bit Secure Sockets Layer (SSL) encryption — to access your accounts you must use a browser that supports 256-bit encryption. A User ID and password are required every time you log in; never share them with anyone. Our servers are protected by firewalls that prevent unauthorised access and are continuously monitored to prevent security breaches.

Yes. You can enable two-factor authentication and biometric (Face/Touch ID) login for an added layer of protection on every sign-in.

Contact us immediately at [email protected]. You can also freeze your card instantly from the app while we investigate. Our systems monitor transactions around the clock and will flag anything unusual.

Yes — this can be arranged upon special request from the customer. Reach out to our support team to enable crypto-related services on your account.

Absolutely. You can freeze and unfreeze your card instantly from your dashboard, and request a replacement in a few taps — no phone call required.

Yes. Your PrimeTrillion card works across 150+ countries. You can manage international usage and spending controls directly from your account.